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General
What is Fabric Fitoor ?
Fabric Fabric is an Indian ethnic wear brand based in India. The brand’s prime focus is to promote hand-embroidery and block printing in India and across the globe.
Is there any quality assurance for the items orders ?
Each garment manufactured at Fabric Fitoor is delivered to the customer only after it has cleared a stringent quality check process comprising 7 layers of checking.
The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each unit is made with an equal amount of love and passion.
What if I have any complaint regarding my order ?
You can get in touch with our customer support team through the “Contact Us” section on the website. Simply send an email to or give us a call on for any complaint.
Our customer care team is always at your service (Monday – Saturday, 9:30 am – 6:00 pm IST)
Do you take alteration requests ?
No, Fabric Fitoor does not do any alterations/customizations.
Do you provide wholesale pricing?
Fabric Fitoor does not engage in wholesale transactions.
How can I receive updates about the discount/sale offers?
Fabric Fitoor’s sale is not to be missed! Keeping abreast with our sales and discounts is super simple! All you need to do is sign up for our newsletter and leave the rest to us!
Delivery:
Do you deliver to my location?
As far as prepaid orders are concerned, Fabric Fitoor delivers to almost every location. To get more clarity, connect with us.
What is the minimum order value?
There is no minimum order value. However, a flat delivery charge of INR 100 is levied on every order
Can I change the delivery address of my order?
The delivery address of your order can be changed only if the order has not been shipped yet. You can track orders from your account section on our website.If your order has not been shipped yet, you can raise a request by contacting the customer service team.
Our customer care team is always at your service (Monday – Saturday, 9:30 am – 6:00 pm IST)
Can I reschedule my delivery?
Yes, you can reschedule the delivery by calling the consumer experience team or by e-mailing us
Our customer care team is always at your service (Monday – Saturday, 9:30 am – 6:00 pm IST
When can I expect my order to be delivered?
All orders are delivered in a maximum of 5 working days across India. However, there might be delays due to extraneous factors.
In case you are experiencing a more than usual delay, you can contact our support team.
Our customer care team is always at your service (Monday – Saturday, 9:30 am – 6:00 pm IST)
Payment:
How can I make payments for my orders?
You can make online payments using credit cards, debit cards, net banking on our payment gateway.
How can I get my receipt?
There are two ways to get a receipt for your order.
- A physical copy of the receipt is given to you at the time of order delivery; when you make a purchase online and/or at an exhibition.
- You will get an online receipt mailed to your e-mail id after a successful order
Returns/ Exchanges:
Can I exchange/return my order?
The Return/exchange window is 7 days after receiving the delivery of the product.
The exchange/return order is processed if the following conditions are satisfied:
1. Product should be unused
2. Tags should be intact
3. The product(s) clears a quality check at the Fabric Fitoor’s headquarters.
If all of the above conditions are met, you could take one of these three actions:
1. Claim a refund
2. Get your product exchanged or
3. Get store credit for an equivalent amount that can be used for a subsequent purchase.
How can I place an Exchange request for my order?
Send us a mail at info@fabricfitoor.com for any exchange request.
The exchange will only be accepted if it fulfills our criteria for exchange.
How long will it take for an exchange/return request to be processed?
It usually takes 7-10 working days for an exchange or return order to be processed. This is because we raise a reverse pickup with the courier company, which then collects the product from your delivery address. Once the goods are picked up from your address, they are received at the our headquarters where they go through a quality check. Once this procedure is completed, we are in a position to send an adequate response to you.
How long will it take to get my refund back?
A refund is only issued in the case of online orders once the product(s) clears a quality check at the headquarters. Provided the product(s) clears quality check, it would take a maximum of 7-8 working days to process your refund.
Garment Care:
How can I be assured about the quality of the products ordered?
At Fabric Fitoor, we aspire to offer a truly flawless shopping experience. We assure you only the finest grade fabrics are used. In addition, each garment undergoes a stringent 7-layer quality check process
How do I take care of my garment?
Our handcrafted garments are easy to look after and require basic care. To ensure ideal garment care, please follow the care instructions that are provided on the product label of your garment.
Sizes:
What sizes are available?
Most of our garments range from sizes S to XXL. To check the availability of a garment in your size, please head over to the respective product page.
How do I know my size?
Each of our garments has a dedicated size chart available on the respective product page.
On the product page, click on “View Size Chart” to choose the size that will fit you best.
On the product page, click on “View Size Chart” to choose the size that will fit you best.